Terms and conditions
You must be at least 18 years old to book accommodation online. If you are under the age of 18, then you must have your parents’ permission to book.
Right of withdrawal
We do not refund bookings, and the purchase cannot be withdrawn, cf. Danish forbrugerlov chapter 4.
Booking receipt
You will receive an electronic receipt shortly after paying for your booking. The receipt has a lot of important information, such as the names of the shelter(s) you have booked, how many persons you have booked for, when you placed the order and what date(s) you have booked accommodation for. Additionally, the email receipt contains the personal information you have entered in the booking, such as name, phone number, address and email address. You must bring your receipt either on paper or electronically on phone or tablet when you sleep on the shelter sites; it is your proof that you have paid for the booking.
You are entirely responsible for checking that the booking information is correct, and if there are any issues you can contact us on email: naturlandet@bookenshelter.dk.
Naturlandet Lolland-Falster is a joint project of Lolland and Guldborgsund municipalities. Lolland municipality is responsible for running and maintaining the website www.bookenshelter.dk/naturlandet.
Liability
Naturlandet and the website www.bookenshelter.dk/naturlandet are solely mediators of the booking and contact to shelter sites. The many shelter and tent sites across Lolland-Falster are run and owned by many different groups and organisations, as well as some private persons. Naturlandet does not have any responsibility for the condition of the shelters, broken facilities and similar issues; the sole responsibility lies with the owner. If you have any complaints about the condition of the site, then please contact the owner directly. If no contact information for a caretaker or owner is listed, then you are welcome to contact us so we can give you the contact information. If we receive multiple complaints about the same shelter or tent site, then we will consider removing it from our website, so that it will no longer be booked through www.bookenshelter.dk/naturlandet.
Payment and security
You can pay with Dankort, VISA, Mastercard and JCB.
All transactions are performed on a separate server with full encryption of all credit card and personal information. Lolland municipality is cooperating with QuickPay to ensure a safe payment solution. This lives up to all the PBS requirements for online payment. Your information will not be made available for any other businesses or organisations.
When you pay with a credit card online, it might take up to 14 days (2 weeks) from when you place your order until the money is subtracted from your account.
Transaction fees
Naturlandet will pay the transaction fee for all the card options mentioned above within Denmark. If you pay with a foreign card, you will have to pay the transaction fee.
There is no fee on Dankort payments.
Personal information
When you make a booking, the personal information you entered on the site will be saved in our system, such as name, country, address and phone number. The information is saved in the database and only used by Naturlandet (Lolland and Guldborgsund municipality) for internal sales statistics. The information is not passed on to any third-parties.
The personal information will be saved securely for 3 years before it is deleted. If you wish to have your information deleted before the 3 year period has expired, or want to see which of your information we have saved in the database, then you can freely contact us.
We place a cookie on your computer when you use the site, this is necessary for the shopping basket to function. The information is also used for statistics, but the data will not be used for anything else, or passed on to any third-parties.
You are doing business with:
Bookenshelter.dk/naturlandet – which is a part of:
Naturlandet
Lolland Kommune
Jernbanegade 7
4930 Maribo
CVR number: 29188572