Here we will try to answer the questions we receive from time to time.

1: What payment options do I have when booking?
It is only possible to pay by credit card (JCB, Maestro, Mastercard or VISA). It is very rare that we experience problems with payment but when it does happen it is often due to the credit card.  You need to make sure that you have the 3D-secure procedure validated on your credit card. This is quite new from the year 2022 (EU directive) and we experience both Danish and foreign customers who have not yet activated this on their cards. To have the 3D-secure procedure validated on your credit card, please contact your bank. This is not something we can help with.

2: What do we have to do if we book the wrong date?
Send us an email and we will go back in the system and change your date. The system does not allow you to make any changes yourself. We cannot do this at short notice so if you want to change a date make sure you notify us as early as possible. One week in advance is preferable but we really need even more time in the summer. We, too, would like to enjoy the Danish summer or foreign climes.
If you have made a mistake, do NOT try to book a new date and then rely on getting your money back for the wrong booking. This obviously puts us in a rather difficult position :)

3: When is the last date to cancel a booking?
In principle, you cannot cancel your booking and get your money back. This is so for several reasons: You have prevented others from booking the shelter. Handling a refund is a costly affair. PayPal wants its share and it is also expensive to have a secretary sit there and make payments, ask for account numbers, notify the owner etc. So unless you are a big group, we hope that you consider this an aid which would allow us to set up even more outdoor facilities in the archipelago. :-) If you are a big group, the extra work is worth it, so please write to us. Remember to notify us at least 14 days in advance or you will lose your money. We reserve the right to deduct DKK 100 for handling per refund payment + DKK 5 per night. So please think well before you book, we do not like paperwork and we would very much rather spend our time getting more shelters, develop new shelter types, offer new services, work on our website etc. 

4: How long do I have the shelter at my disposal and when do I have to go there?
First, we do not think this would be a problem as most of you are on a trip (kayak, hiking, horseback riding, bike riding etc.) which is why you usually leave the place early in the morning or before noon and you normally arrive late in the evening or at night. However, if you are not on the move, you should be informed that switch time is at noon (12 p.m.) 

5: I want to book the shelter for only 1 person, but the system won’t allow it. What do I do?
You can sleep in a shelter by yourself if you wish, but you must pay for 2 persons. It is a part of our concept that the shelter is rented out fully, so that people won’t need to sleep next to strangers, and thus the calendar closes as soon as there is a single booking. It’s the owner of the individual shelter site, who decide the minimum required number of people.

6: I want to bring my children to the shelter, do they have to pay to stay overnight too?
All people regardless of age count, so you must book and pay for everyone to stay overnight in the shelter or tent.